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Note: The job is a remote job and is open to candidates in USA. Instacart is transforming the grocery industry and is seeking a Specialized Vendor Services Associate to ensure compliance with regulations related to grocery fulfillment. This role will focus on operationalizing indirect support for a multi-sided marketplace and driving performance outcomes through data-driven approaches.
Responsibilities
Subject matter expert for one or more key operational program areas. You will be a resource for ensuring junior staff members understand how to execute consistently to achieve program goals
Contribute to, or, co-lead initiatives and project management efforts with clear objectives, deliverables, and timelines for cross-functional teams to navigate discussions and follow-up updates
Driving KPIs and Service Level Agreements (SLAs): Data Gathering, Organizing, and Review to identify performance trends and to make recommendations regarding internal and vendor operations
Benchmarking: Establishing processes for new workflows and leveraging automation and AI technology to drive improvement in existing workflows to achieve operational goals
Create & maintain detailed documentation of operational processes and metrics
Work with vendor partners to execute, improve, and maintain day-to-day tasks
Execution of day-to-day operations to ensure a high level of quality and efficiency
Skills
2-4 years of professional experience, ideally in a fast-paced office environment in the technology industry
This role requires Sunday availability, with occasional Weekend and/or Holiday availability
Ability to connect performance outcomes with KPIs and SLAs
Ability to execute consistently with a high degree of accuracy and attention to details
Operate with a high degree of confidentiality
Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
Ability to multitask, organize, and work with changing priorities
Demonstrates strong verbal and written communication and comfortably gives and receives clear, constructive feedback to support continuous growth
Functional competency (academic or professional background) in any of the following: project management, computer science, artificial intelligence
Familiarity with SQL
Experience using project management tools such as Jira, Smartsheets, Confluence or similar
Benefits
New hire equity grant
Annual refresh grants
Company Overview
Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.instacart.com.
Company H1B Sponsorship
Instacart has a track record of offering H1B sponsorships, with 156 in 2025, 173 in 2024, 111 in 2023, 159 in 2022, 170 in 2021, 59 in 2020. Please note that this does not guarantee sponsorship for this specific role.
